Avail yourself to the best prices on carpet cleaning services in Tooting.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Tooting collects, uses, stores and protects your personal data when you enquire about or use our carpet cleaning and related services. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Carpet Cleaning Tooting customers and prospective customers in the Tooting area who interact with us by phone, in person, or through any online or written communication.
Carpet Cleaning Tooting is the data controller for the personal data it collects and processes in relation to providing cleaning services and managing customer relationships. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
We may collect and process the following categories of personal data about you when you interact with Carpet Cleaning Tooting or use our services in the Tooting area.
Identification and contact details such as your full name, address where the cleaning will take place, billing address if different, and your preferred contact details such as telephone number and any other contact method you choose to provide. Service details such as details about the property or premises where services are required, including type of flooring or upholstery, access information, parking information, preferred dates and times for visits, and any special instructions or notes relevant to the service. Communication records such as records of enquiries, quotations, bookings, confirmations, complaints, feedback and any other correspondence you have with us by phone, messages, or in writing. Transaction and billing information such as details of services purchased, prices, payment status, and basic payment references. We do not store full payment card numbers or security codes; where payments are processed electronically, this is done through third party payment processors.
Technical and usage information may be collected if you visit our website or interact with any online tools we use, such as basic analytics data, device type, approximate location data based on IP address and browsing patterns, where this is configured in a way that is compliant with data protection and cookie rules.
We process your personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are contract, legal obligation, legitimate interests and consent where applicable.
To provide quotes and deliver our services we process identification and contact data, property details, and communications so that we can respond to your requests, provide quotations, confirm bookings, attend your property and complete carpet cleaning and related services. The lawful basis is that processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
To manage our relationship with you we process contact details, service records, and communications to handle queries, reschedule appointments, manage guarantees where offered, request feedback, and maintain accurate records. The lawful basis is our legitimate interest in providing effective customer service and managing our business, and where needed the performance of a contract.
For billing, payments and accounting we process transaction and limited payment information so that we can issue invoices, receive payments, handle refunds where applicable, and comply with tax and accounting requirements. The lawful bases are performance of a contract and compliance with our legal obligations.
For safety, security and dispute resolution we may process relevant personal data if it is necessary to prevent fraud, resolve complaints, manage claims, or defend legal rights. The lawful basis is our legitimate interests in protecting our business and complying with the law.
For marketing communications we may use your contact details to send you information about Carpet Cleaning Tooting services that may be of interest, where permitted by law. The lawful basis will be either your consent or our legitimate interests, depending on how and when we collected your details. You can opt out of marketing at any time.
We keep your personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.
Customer and service records including contact details, service history and invoices are generally retained for up to seven years from the date of your last service or transaction, to comply with tax and accounting rules and to assist with any queries or claims that may arise. Communications such as routine enquiries and messages may be kept for a shorter period where they are not needed for ongoing service, legal or accounting reasons. Marketing data is retained for as long as you remain subscribed or until you object or withdraw consent, after which we will keep only a minimal record of your preference to ensure we respect your choice.
When personal data is no longer required for the purposes for which it was collected, we will delete it, anonymise it, or securely store it in an archived form where required for legal or regulatory reasons.
We do not sell your personal data. We only share it where necessary for the purposes described in this Privacy Policy, and only with recipients that are required to protect your data and use it only in accordance with our instructions and applicable law.
We may use third party service providers that act as data processors on our behalf. These may include IT and hosting providers that store or manage our electronic records and communications, payment processing providers that handle card or electronic payments in a secure and compliant manner, administrative and booking tools that help us manage appointments and customer information, and professional advisers such as accountants or legal advisers where needed for audit, legal, or compliance purposes.
In some cases, we may need to share your data with external parties such as insurance companies, regulators, law enforcement bodies or courts where we are legally required to do so or where this is necessary to establish, exercise or defend legal claims. Where any transfer of personal data involves a destination outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms required by data protection law.
As a data subject under the UK GDPR, you have a number of rights in relation to your personal data that we hold. These rights apply to all Carpet Cleaning Tooting customers and prospective customers in the Tooting area, subject to certain legal exceptions.
You have the right to access your personal data and obtain a copy of the information we hold about you, together with information about how we process it. You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You have the right to request erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
You have the right to request restriction of processing of your personal data in certain situations, such as where the accuracy of the data is contested or where you have objected to our processing and we are considering your request. You have the right to object to processing based on our legitimate interests, including any direct marketing. Where you object to direct marketing, we will stop processing your personal data for that purpose.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal but may affect our ability to provide some services.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to personnel and processors who need it for the performance of their duties, using secure systems and protected storage for electronic records, and ensuring that any third parties who process data on our behalf are bound by suitable confidentiality and data protection obligations.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updates will take effect when the revised Privacy Policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your information.
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